Customers with special mobility needs have priority parking outside Page's Park station. Two of the railway's coaches can be adapted, so that passengers in wheelchairs can travel in comfort, accompanied by the rest of their party.
To avoid overcrowding, it is recommended that special Wheelchair tickets should be booked in advance, through the online system at the top of this page. A wheelchair is available to borrow, if required.
There is ramp access to most facilities, including a dedicated toilets in the buffet building and main building at Page's Park station, and the wheelchair area on the trains.
For customers with impaired sight, all of our leaflets, together with prints of website pages, are available in large print, on request in advance. Our volunteer staff are also willing to read out or write down information, and this may also be helpful for those with impaired hearing.
For customers with very small children, a changing facility has been installed in the new main building at Page's Park, and also in the toilet area of the buffet building.
There are also high chairs available in the buffet itself, and the Guard will look after buggies while you are on the train, subject to available space.
Well behaved dogs are welcome on our trains, as well as assistance dogs, and they travel free of charge. A bowl of water is usually available for our four-legged customers, at both ends of the line.
If you or a member of your party has special needs, please let us know in advance what extra help you would like us to provide, and make your presence known on arrival.